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Policies

Our Policies

Arrival to Your Treatment

Please arrive for your appointment 10-15 minutes prior to the schedules starting times. This allows you the time to fill out the consultation form, change and prepare for the service. If late arrival is inevitable, your treatment may be shorten in order to keep on schedule and the original treatment time will be charged.

For Reservations

We require a 50% deposit for every treatment booked at Botanica Thai Massage. This deposit will be used as part payment towards your service and is fully refundable should you cancel within 24 hours for your appointment. All deposits will be used as part payment towards your final bill. Our cancellation policy is strictly 24 hours for all clients. If we don’t receive 24 hours notice to cancel your appointment then unfortunately, your deposit is non-refundable. All returning customers who fail to turn up for an appointment will be charged 50% of the previous service. We completely understand that things can happen at the last minute and can assure you that we will be sympathetic in certain circumstances.

Cancellation Policy and Fees

Your treatment times are reserved exclusively for you. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellation with less than 24 hours in advance will be charged in full for the scheduled service. When you miss appointment with us, we lose the potential business of other clients who could have scheduled an appointment for the same time. For this reason, we are obligated to compensate our staffs for their time.

Late Arrival Policy

Please notify us if you are running late. In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The original treatment time will be charged.

No Show Policy

Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service.